FAQs

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Shop Questions

An account is not needed to purchase online. All customers can purchase as a guest or can sign in via the My Account page. Registration of a customer account is also free!

We most certainly do. We use Stripe to purchase all credit card payments and currently accept Visa, Mastercard and AMEX cards.

Order confirmation emails are automatically sent to your provided email address upon successful payment.

If you need to cancel your order, please contact us as soon as possible. You can reach us via phone on 07 3271 2111 or enquire online here.

Delivery & Shipping Questions

We charge our customers generally $15 for shipping Australia Wide. If we are dispatching a larger quantity, we can quote you how much the shipping will cost.

Generally, we use either AUS Post or Sendle. Depending on where you are located, we check what the cheapest option is for our customers.

With our Freezer and Butcher label Range, we have a stock supply ready to be able to ship to you in 24 to 48 hours. If we don’t have the right quantity in stock, we will let you know as soon as possible. In that case, production for more labels to be in stock is 7 to 10 business days.

Of course! You may ring us on 07 3271 2111 and request to change your address or you can email us at sales@buctherlabel.com.au.

Once your order has been processed, the dispatch team will send you an email regarding your tracking information. If you haven’t received a tracking number in your email, please call 07 3271 2111.

When we dispatch your order, inside will have a delivery docket with a full list of what you have ordered.